Last Updated: January 10, 2025
At LVS Facility Management, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and handle your personal data when you use our facility management services including renovation, pest control, cleaning, painting, AC services, and AMC maintenance in Dubai, UAE.
By using our services or website at lvs.com, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand how we handle your information.
Information We Collect
Personal Information
When you book our facility management services, we collect the following mandatory information:
- Full name and contact person details
- Complete address and location details
- Mobile phone and landline numbers
- Email address
- Service requirements and property details
- Preferred appointment dates and times
Service-Related Information
To provide quality facility management services, we may also collect:
- Property type and size specifications
- Equipment models and technical specifications
- Service history and maintenance records
- Photos of equipment or areas requiring service
- Emergency contact information
How We Use Your Information
Service Delivery
- Scheduling and confirming appointments
- Dispatching technicians to your location
- Providing emergency services
- Processing payments and invoicing
Communication
- Service updates and confirmations
- Technical support and assistance
- Maintenance reminders and follow-ups
- Special offers and new services
Marketing Communications: Unless you opt out, we may contact you via email or SMS to inform you about special offers, new facility management services, seasonal reminders, or updates to our policies.
Data Protection & Security
Information Security
LVS Facility Management takes appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We employ various hardware and software security methodologies including encryption, secure servers, and access controls.
Payment Security
We DO NOT store your payment information:
- Credit/debit card details are processed directly by our secure payment provider
- All financial transactions use encrypted connections
- Card information is never stored, sold, shared, or leased to third parties
- We accept Visa, MasterCard, American Express, and PayPal
Data Sharing Policy
Your personal information will NOT be sold, shared, rented, or leased to any third parties without your express permission, except as required by UAE law or to provide the specific services you have requested.
Your Privacy Rights
Access & Control
- Contact us to request information about your service records
- Update your contact details when requesting services
- Request removal of your contact information from our records
- Decline to provide optional information during service requests
Contact Preferences
- Choose your preferred contact method (phone, email, WhatsApp)
- Specify when we can contact you during service requests
- Request to limit contact to service-related matters only
- Ask us not to contact you for promotional purposes
Third-Party Links & Services
Our website may contain links to external websites or third-party services. LVS Facility Management is not responsible for the privacy policies or practices of these external sites. We recommend reviewing their privacy policies before providing any personal information to these third parties.
Policy Updates
This Privacy Policy may be updated occasionally to meet legal requirements and industry standards. We encourage customers to regularly review this page to stay informed about how we protect your information.
Effective Date: Any modifications will be effective on the day they are posted on our website. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Legal Compliance
This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from or related to this policy shall be resolved in accordance with UAE regulations and Dubai jurisdiction.
Age Restriction: Our services are intended for individuals 18 years and older. Minors under 18 are prohibited from registering or using our website without parental supervision.
Contact Us About Privacy
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Contact Information
- Phone: +971-56-6809-954
- Email: info@lvsfacilitymanagement.com
- Landline: +971-4-6652447
Address
Al Quoz Industrial Area 3
Warehouse 11
Dubai, United Arab Emirates